Abyssal Audio software is delivered digitally with immediate access to license rights. Review system requirements and use the available trial before purchasing.
1. All digital sales are final
All sales of digital products are final once the product, download access, or license key has been delivered. Abyssal Audio does not offer voluntary refunds or exchanges for change of mind, preference, lack of use, or a decision that the product is no longer wanted.
This policy reflects the nature of digital goods, which cannot be physically returned after access and license rights have been provided.
2. Reasons that are not refundable
A refund is not provided because you did not use an available trial, changed your mind, expected a different subjective tone, purchased for an unsupported system, overlooked published system requirements, no longer need the product, or failed to download or activate it after valid access was provided.
A refund is not provided for problems caused by unsupported hosts, operating systems, hardware, third-party software, modified files, license sharing, or attempts to bypass activation or trial limits.
3. Limited exceptions
An adjustment, replacement, or refund may be provided for a verified duplicate charge, failed delivery that cannot be corrected, a materially defective product that support cannot make usable on a supported system, a transaction the merchant of record determines must be refunded, or when required by applicable law.
Nothing in this policy limits consumer rights that cannot lawfully be waived. Any exception will be handled through the original payment method and merchant of record where required.
4. Contact support first
For download, installation, activation, or compatibility problems, contact support@abyssalaudio.com with your order number, product and version, operating system, host, plugin format, and a clear description of the problem.
Abyssal Audio will make a reasonable effort to diagnose a supported configuration and provide corrected access, replacement files, instructions, or another appropriate remedy before considering a refund exception.
5. Merchant-of-record authority
Lemon Squeezy currently acts as merchant of record. It processes payments, taxes, refunds, and chargebacks and may approve or issue a refund when required by its buyer terms, payment-network obligations, fraud controls, or applicable law.
Abyssal Audio cannot promise that the merchant of record will approve or deny a specific request.
6. Effect of a refund or reversal
If a purchase is refunded, reversed, or successfully charged back, the related license and activations may be deactivated. You must stop using the product and remove all copies covered by the refunded transaction.
7. Contact
Send billing or refund questions to support@abyssalaudio.com. Include the order number but never send a full payment-card number, password, or license secret by email.